Privacy Policy

1. Introduction

Ratana ("we", "us", "our") is a watch repair and restoration workshop located at 58 Convent Road, Silom, Bang Rak, Bangkok 10500, Thailand. We take our responsibilities regarding your personal data seriously and aim to be transparent about what we collect and why.

This policy applies to personal data collected through our website at ratanax.info and through any direct communications with us. If you have questions, please contact us at [email protected].

2. Data We Collect

We collect only the information you provide directly to us or that is generated through your use of our website:

• Contact information: Name, email address, and phone number submitted through our enquiry form.
• Enquiry content: The details you provide about your watch and the service you're considering.
• Usage data: Standard server logs including IP address, browser type, pages visited, and time of visit. This is collected automatically and used only for site operation and security.
• Cookie data: Cookie preferences stored locally in your browser. See our Cookie Policy for details.

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry and discuss your service requirements
• Manage the service process, including communicating updates during longer work
• Issue service records and related documentation
• Maintain records of work carried out for quality and warranty purposes

Legal basis: Processing is based on your consent (enquiry form submission) and our legitimate interest in operating a professional workshop. We do not use your data for marketing purposes without your explicit consent.

4. Data Retention

We retain contact and service records for a period of five years following the completion of a service. This allows us to respond to queries about past work and supports the warranty we provide on our services. After this period, data is securely deleted.

Website usage logs are retained for no longer than 90 days for security purposes.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. Data may be shared in limited circumstances:

• With specialist parts suppliers when sourcing components for your watch, to the extent necessary to fulfil the order
• With our website hosting provider for operational purposes, under data processing agreements
• Where required by Thai law or by a court of competent jurisdiction

6. Data Protection Measures

We apply reasonable technical and organisational measures to protect your data, including:

• TLS encryption on all pages of this website
• Access controls limiting who within Ratana can view contact data
• Secure deletion procedures when data is no longer needed

7. Cookies

This website uses cookies to manage basic site functionality and, where you consent, to support analytics. For a full explanation of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) B.E. 2562 (2019), you have the following rights in relation to your personal data:

• Access: To request a copy of the data we hold about you
• Rectification: To request correction of inaccurate data
• Erasure: To request deletion of your data, subject to our legal retention obligations
• Objection: To object to processing based on legitimate interest
• Portability: To receive your data in a machine-readable format where technically feasible
• Withdrawal of consent: To withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party resources. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before providing any personal data.

10. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a person under 18, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website following a change constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or to exercise your rights, please contact us: